FAQs

Frequently Asked Questions (FAQ)

How do I place an order?

Browse our website, add items to your cart, and proceed to checkout. Enter your shipping and payment information to complete your purchase.

Can I change or cancel my order?

Customers may request to cancel an order within 12 hours of purchase, and we will gladly process a full refund.

What payment methods do you accept?

We accept secure payments via American Express, Apple Pay, Diners Club, Discover, Google Pay, Visa, MasterCard, PayPal, Shop Pay, and Venmo.

How do I track my order?

You can track your order with the track & trace number that you receive via the shipping confirmation. If you have not received a tracking number within 2 business days, please contact us at info@offbeatopulence.com, and we will be happy to help you.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original condition. For full details, visit our Return Policy.

Do you ship internationally?

We currently ship only within the United States. See our Shipping Policy for more information.

How do I contact customer service?

Email us at info@offbeatopulence.com or call: ‪+1 714-815-9890‬. Our support hours are Monday–Friday, 9:00 AM–5:00 PM PST.

Are your products environmentally friendly?

We’re committed to sustainability by minimizing packaging waste and sourcing responsibly whenever possible.

How can I stay informed about new products and promotions?

Subscribe to our newsletter on the website to get updates, special offers, and product news straight to your inbox.